If you use SSL/TLS for your email, please make sure you're using the servers domain name, not your own. You can see the correct email settings, including this, in your cpanel > email > accounts, go down to the list of emails and click the "more" button on the right hand side. then "configure email client". Scroll down a bit until you get to the section "Manual settings" - here you will find the server name and other values necessary for to resolve this issue.
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