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Billing Questions (6)

Questions and answers about our billing system

Technical FAQ (13)

Frequently Asked Questions about technical issues related to your hosting account

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 Receiving Email from Ourhelpdesk

A lot of our communication will be through email. Everytime something happens - you sign up,...

 My ISP has blocked access to port 2083 - how do I access cPanel?

At OurHelpdesk.NET, we meet this problem from time to time, so there is a solution to help....

 How reliable are your servers? Uptime?

Very reliable! Over the past year our uptime has been better than 99.98%. That's an average of...

 Which nameservers should I use?

ns1.ourhelpdesk.net 198.27.124.70ns2.ourhelpdesk.net 5.9.208.96 Our central DNS system is...

 The Domain Expiry Process

STEP 1: Domain name registration expires This occurs when the domain name has not been renewed...